Label Printing
Label Printing Business Tip #18
Focus on process. I heard a common story today. An associate has been working hard to build her business and, wonderfully, her sales process has worked and orders and coming in hand over fist. Her dilemma? She doesn’t have good training processes (it’s a software company) or customer care procedures in place. Her very warranted fear is that they will under deliver on their promises and lose customers that they worked hard to gain. She’s right at the crossroads of sales and delivery, and she needs to put in repeatable processes very, very quickly in order to create a sustainable business. Steps to take: Imagine your sales go through the roof. What do you need to have mapped out so that you and your team can execute. This could be anything from billing to customer service to installation processes. NOW is the time to work through this and document your processes, so you’re not in the panic my friend is in.
Label printing is laden with processes. Quoting, sending samples, printing, finishing, shipping, billing, customer follow up (to name just a few!)- we have all of those processes documented. We also continue to focus on our process and improve how we do business. If we ever stop, our business will get stale and we’ll lose our edge. Take some time and work through your business, mapping your processes and procedures as you go along. Make your business scalable, and smile when the orders come in!
Label printing business tip #19 – next time!
